Working in Retail and Distribution isn’t all about sitting behind a till. As a retail assistant you find yourself dealing with and answering customer queries, accepting payments, displaying and ordering stock and helping to run the operations of the store.

The retail and distribution industry can lead down a variety of paths. With the right qualifications and experience you can develop your career into a senior position.

PRP Training offer Retail qualifications in:

• Title: Retail Skills - Level 2
• Location: Work Placement
• Requirements: Employed 16 hrs +
• Duration: 15 Months
• Cost: Funded
• Award: City & Guild

Description: For individuals working within a retail environment at assistant level who are looking to progress their career within the sector and gain more experience

• Title: Retail Skills - Level 3
• Location: Work Placement
• Requirements: Employed 16 hrs +
• Duration: 16 Months
• Cost: Funded
• Award: City & Guild

Description: For individuals working within a retail environment at assistant level who are looking to progress their career within the sector and gain more experience

 Customer Service

Today there are very few job roles that don’t require customer service skills whether dealing directly with customers by answering their queries, providing information, solving problems, selling products and resolve complaints.Customer Service is a great way to boost you career and break into large organisations whatever path you choose to follow.

PRP Training offer Customer Service qualifications in :

• Title: Customer Service - Level 2
• Location: Work Placement
• Requirements: Employed 16 hrs +
• Duration: 14 Months
• Cost: Funded
• Award: City & Guild

Description: For individuals whose role includes working in a customer service environment of working directly with customers

• Title: Customer Service - Level 3
• Location: Work Placement
• Requirements: Employed 16 hrs +
• Duration: 15 Months
• Cost: Funded
• Award: City & Guild

Description: For individuals at supervisory level who bring permanent improvements in service delivery that benefit customers and the organisation for which they work