IT Users Level 2

Introduction

The Level 2 Foundation Apprenticeship in IT Users is ideal for individuals who are starting their career or working in junior roles that require competent IT skills to support everyday business activities. It is suited to those working in administration, customer service, data entry, or technical support roles where effective use of digital tools and software is essential.

This apprenticeship provides learners with the skills and knowledge to use a wide range of IT applications confidently, supporting communication, productivity, and efficiency in the workplace. It offers a strong foundation for anyone looking to build a career that involves digital and IT skills.

Requirements

Assessment and What to Expect

• Practical workplace tasks: Evidence drawn from using IT in day-to-day work.

• Portfolio of evidence: Includes documents, spreadsheets, presentations, emails, and examples of digital communication.

• Direct observations: Assessors observe IT use in the workplace.

• Professional discussions: Structured conversations to reflect on IT use, problem-solving, and safe digital practice.

• Knowledge assignments: Written or digital tasks covering IT security, efficiency, and application of IT to business tasks.

Learners will receive support and guidance from their assessor to build a portfolio that demonstrates competence across a range of IT applications.

Outcomes

On successful completion, learners will:

• Be confident using a variety of IT tools to support business and administrative tasks.

• Be qualified to work in roles such as Junior Administrator, IT Support Assistant, Data Entry Clerk, or Customer Service Advisor where IT skills are key.

• Be well prepared to progress to the Level 3 Apprenticeship in IT Users, which covers more advanced IT applications and independent project work.